FAQ

RetailTXT has all the answers.
What is a keyword?

Answer: A keyword is the name of a program, used to subscribe and to identify the program that you'd like to manage in the event that you are subscribed to more than one. For example, ENTOURAGE is the keyword of the program that provides alerts for upcoming Entourage airtimes.

Will I be charged when I use RetailTxt?

Answer: Not by RetailTxt. RetailTxt is a free service, but your standard text messaging rates apply. Most people have unlimited or bulk texting included in their mobile plan. Check with your carrier to find out what your current rates are.

How do I know if my phone and carrier are compatible with RetailTxt?

Answer: Almost all mobile phones can send and receive texts, and wireless carriers usually include text messaging with their service plans. RetailTxt is compatible the following carriers:

What is the difference between RetailTxt and mobile spamming?

Answer: With RetailTxt, mobile users must subscribe to the service by sending the initial text message to opt in. Also, RetailTxt programs are individually approved by each wireless carrier. Spammers and unsolicited marketers are prohibited from sending messaging through these networks.

How do I manage my settings?

Answer: You can manage your settings at the My Account page.

How do I unsubscribe from a program?

Answer: Opting out is easy. Subscribers can simply text STOP to 67768. Or, sending END, QUIT, CANCEL, or UNSUBSCRIBE will also work. Because you are free to do this at any time, you can rest assured that you are in complete control of the experience.

Is RetailTxt secure?

Answer: Very. Our platform's cutting-edge encryption technologies ensure that all your text and account information receives ironclad protection.

I have additional questions. Who can I ask?

Answer: Please send all inquiries to info@RetailTxt.com, or call our Customer Care representatives, available M-F 8:30-5:30 EST at 215.825.7664.

Service is subject to our Terms, Conditions and Privacy Policy

RTLTXT is compatible with the following carriers:
Alltel, Associated Carrier Group (ACG), AT&T, Boost, Cellular One, Cincinnati Bell, Nextel, Sprint, Tier 2/3 Carrier Group , T-Mobile, U.S. Cellular, Verizon Wireless, Virgin Mobile, Cricket, MetroPCS